299bit Privacy
Policy

This Privacy Policy applies to all users of the 299bit platform, including the website at 299bit.org and the 299bit mobile app. It explains how 299bit collects, uses, stores, and protects your personal data when you register an account, make deposits, play games, or contact our support team.

By registering on 299bit or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how 299bit handles your data, please do not use the platform.

When you use 299bit, we collect different types of personal data depending on how you interact with the platform. Here is a breakdown of what we collect and when:

299bit does not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information. We only collect what is necessary to operate the platform safely and legally.

299bit uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. Here is how your data is used on the 299bit platform:

• Account management: To create and maintain your 299bit account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through the 299bit support team.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming commitments.
• Platform improvement: To analyse how players use 299bit and improve the platform's features, performance, and user experience.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Marketing communications: To send you relevant promotions and offers from 299bit, where you have opted in to receive them. You can opt out at any time.

299bit processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you under the 299bit Terms and Conditions — for example, processing your deposits and paying out your winnings.
• Legal obligation: Some processing is required by law, such as identity verification and anti-money laundering checks.
• Legitimate interests: 299bit has a legitimate interest in preventing fraud, securing the platform, and improving our services — provided these interests do not override your rights.
• Consent: Where we rely on your consent — for example, for marketing emails — you can withdraw that consent at any time by contacting 299bit support or using the unsubscribe link in any marketing email.

299bit does not sell your personal data. We share your data only in the following limited circumstances:

• Payment providers: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification services: We may share your identity documents with third-party KYC verification providers to confirm your identity and age.
• Game providers: Some game data is processed by the third-party providers who supply games to the 299bit platform. This is limited to what is necessary for the game to function.
• Legal authorities: 299bit will disclose personal data to law enforcement, regulatory bodies, or other authorities when required to do so by law or in response to a valid legal request.
• Fraud prevention agencies: We may share data with fraud prevention organisations to protect 299bit and its players from financial crime.

299bit uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the 299bit website.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of these.
• Analytics cookies: Help 299bit understand how players navigate the platform so we can improve the experience. These are anonymised and do not identify you personally.
• Preference cookies: Remember your settings and preferences, such as your language or display options, so you don't have to set them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 299bit platform. The 299bit mobile app uses similar device-level tracking technologies to ensure the app functions correctly.

299bit retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Kept for a minimum of five years to comply with financial record-keeping requirements.
• Support communications: Retained for up to three years after the last interaction, to assist with any future disputes or queries.
• Marketing data: Retained until you opt out or withdraw consent, after which it is deleted promptly.

When data is no longer needed and there is no legal requirement to retain it, 299bit securely deletes or anonymises it.

As a 299bit player, you have the following rights over your personal data. To exercise any of these rights, contact the 299bit support team at [email protected].

• Access: You can request a copy of the personal data 299bit holds about you at any time.
• Correction: If any of your data is inaccurate or incomplete, you can ask 299bit to correct it.
• Deletion: You can request that 299bit delete your personal data, subject to any legal retention obligations.
• Restriction: You can ask 299bit to restrict how your data is processed in certain circumstances.
• Portability: You can request your data in a structured, machine-readable format.
• Objection: You can object to processing based on legitimate interests, including direct marketing.

299bit takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• Encryption: All data transmitted between your device and the 299bit platform is encrypted using TLS (Transport Layer Security).
• Access controls: Access to personal data within 299bit is restricted to staff who need it to perform their job functions. All access is logged and monitored.
• Secure storage: Personal data is stored on secure servers with multiple layers of protection, including firewalls and intrusion detection systems.
• Regular audits: 299bit conducts regular security reviews and vulnerability assessments to identify and address potential risks.

While 299bit takes every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your 299bit account has been compromised, contact support immediately and change your password.

299bit is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use 299bit or provide any personal data to us.

If 299bit becomes aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on 299bit, please contact us at [email protected] so we can take prompt action.

299bit may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date.

For significant changes that affect how we use your personal data, 299bit will make reasonable efforts to notify you directly — for example, via the email address registered to your account. Continued use of 299bit after any update to this policy constitutes your acceptance of the revised version.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 299bit handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on the 299bit platform — the fastest way to reach us.
• Support page: 299bit Support Centre
• FAQ: Frequently Asked Questions